Who we are
Luckystar Resort ("we", "us", "our") operates the website luckystarresort.com, an independent hotel recommendation and travel planning service. This policy explains what personal information we collect, why we collect it and the choices you have.
Information we collect
- Details you give us: your name, email address, travel dates, destination, number of guests, budget and any message you send through our forms or by email.
- Newsletter sign-ups: your email address and your subscription preferences.
- Technical information: IP address, browser type, device information, pages visited and referring pages, collected through cookies and similar technologies.
We do not ask for payment card details on this website, and we never knowingly collect information from children under 16.
How we use your information
- To reply to your enquiries and recommend suitable hotels.
- To send newsletters and offers you have agreed to receive.
- To keep the website secure, fix problems and understand how it is used.
- To meet our legal and regulatory obligations.
Legal basis for processing
Where data protection law requires a legal basis, we rely on your consent (for example, newsletters), steps taken at your request before you book (responding to enquiries), our legitimate interests in running and improving our service, and compliance with legal obligations.
Sharing your information
We do not sell your personal information. We share it only when needed with:
- Hotels or booking partners, when you ask us to check availability or pass on a request.
- Service providers that host our website, send emails or provide analytics, under contracts that protect your data.
- Authorities, where we are legally required to do so.
International transfers
Some of our service providers may process data outside your country. Where this happens, we use appropriate safeguards such as standard contractual clauses to protect your information.
How long we keep data
We keep enquiry details for up to 24 months after our last contact with you, and newsletter data until you unsubscribe. Technical logs are kept for a shorter period unless needed for security investigations.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct or delete it.
- Object to or restrict certain processing.
- Withdraw consent at any time, for example by unsubscribing from emails.
- Receive your data in a portable format.
- Complain to your local data protection authority.
To make a request, email [email protected]. We will respond within the time required by applicable law.
Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Cookies
We use cookies to run and improve the website. See our Cookie Policy for details and choices.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.
Contact us
Questions about privacy? Email [email protected] or use our contact form.